Collection Personnel Careers

About us

Cebu CFI Community Cooperative is one of the biggest and oldest cooperatives in the country. It is an incorporated cooperative existing since 1970. It is duly registered as a Cooperative in Good Standing with the Cooperative Development Authority (CDA). CFI is a members-only incorporated entity which has over the years, grown to more than 155,000 members and continues to grow by the day because of the benefits enjoyed from membership.

Requirements

• Resume
• Application Letter
• Photocopy of Transcript of Record / Diploma

Qualifications

• Bachelor’s degree in any related field (Business, Finance, Accounting, or similar)
• Experience in collections or customer service is an advantage
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently, meet targets, and manage accounts
• Detail-oriented with good record-keeping and reporting skills
• Familiarity with loan repayment schedules, account monitoring, and reconciliation is a plus
• Professional, trustworthy, and fair in all collection activities
• Comfortable using social media and online tools for skip-tracing

Core Competencies

Scope of Work

• Perform inbound and outbound calls to debtors with past-due accounts and negotiate for payments
• Negotiate repayment schemes through loan restructuring
• Maintain accurate records and monitor accounts to identify overdue payments
• Resolve billing and member credit issues
• Process loan payment reconciliations and address member queries
• Maintain good relationships with members while ensuring timely payments
• Conduct skip-tracing via social media and online platforms
• Report collection activity and accounts receivable status to section chief
• Observe fair, professional, and trustworthy collection practices
• Meet targets set by the BCD Division Chief and BCD Manager
• Follow departmental operations manual and cooperative policies

Benefits

• 13th, 14th, 15th Month Pay;
• Rice Allowance / 25 kg rice every month;
• Clothing Allowance;
• 15 SL, 15 VL;
• Health Care Coverage
• and many more.